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Business Process Outsourcing Services

                 DAW Global is a Business Process Outsourcing company headquartered in Palm Beach Florida, with operations in both Palm Beach and Jamaica. Our purpose is to efficiently combine and deliver technology with human ingenuity globally. We embrace the power of change to create all around  value for our clients, stakeholders and communities.

Why outsource? Reduce bottlenecks and focus on building strategy. Let us tackle the daily operations.

Why outsource to Jamaica? Jamaica provides certain nearshore advantages for American companies. It is cheaper, easier and more convenient to do business with a company that is closer to home. Similarity in language within particular regions is another convenience and both Jamaica and the USA are English-speaking countries.

Our Services

At DAW Global we apply intelligence, innovation and extensive industry experience, to deliver business value and growth. Learn more about our services.

 

Medical Billing and Collections

With years of medical billing experience and the utilization of the latest billing technology, DAW Global possesses the expertise to manage your complete billing operations efficiently and effectively whether you are a single-specialty practice or a large multi-specialty, multi-facility healthcare organization.We are experts in various specialties, such as Behavioral Health, Psychiatry, Family Practice and Hospital billing. Our employees are trained in various medical billing software such as Athena, Kareo, Collaborate MD and NexGen.

Healthcare Revenue Cycle

Our RCM team at DAW Global manages the whole claims cycle process from insurance verification to claims creations, claims processing and payment and revenue generation.

Understanding the total revenue cycle is the first step toward achieving maximum revenue for your practice. While a clinic’s ultimate purpose is to provide care for patients, neglecting to closely monitor the business of the clinic, hinders you from being able to provide care at all.

Insurance Verification

Insurance verification is essential in maximizing first-pass claims approval rate and eliminating any chances of claims denials and payment delays. Our team at DAW Global meticulously carries out the insurance verification process for patients prior to appointment arrival, ensuring at the point of care, medical providers are privy to what services are covered and what services can be rendered.

Finance and Accounting

Outsourcing your bookkeeping services to the Jamaica, along with other finance and accounting roles, can offer savings of up to 50% on wages and occupancy costs.

Many US based companies  prefer to have to offshore specialists report to an onshore Chief Financial Officer , Finance Director or Accountant to oversee their work and ensure your finger remains on your financial pulse.

With this in mind, outsourcing a smaller start-up team at DAW Global could be comprised of:

  • AP/AR Specialist

  • Payroll Specialist

  • Bookkeeper

Virtual and Personal Assistant

Every business can benefit from hiring a personal assistant. The most obvious reason is that employing a personal assistant frees up your time and enables you to focus on your most valuable and most profitable work.

Virtual Assistants can take care of everything from emails to events.

In Jamaica, you’re in luck, because there are so many skilled candidates to choose from. Most DAW Global employees has minimum 3 years experience as a personal assistant or virtual assistant, adapt quickly to the changing times and technology, are naturally easy to work with, and are exceptionally customer-focused, proactive and eager to help where they can.

Customer Service/Call Center

Jamaicans naturally excel at customer service.

As a result of this , the customer service industry is booming in Jamaica, with over 100,000 people currently employed in customer service roles in business process outsourcing (BPO).

DAW Global employee pool of customer service representatives (CSRs) has been exposed to a wide variety of businesses including:

  • Telecommunications

  • Financial Services

  • Healthcare

  • E-commerce and Online Retail

  • Retail

  • Travel & Hospitality

  • Food Industry

  • Education

  • Professional Services

For you, this means there’s an abundance of well trained and experienced customer service candidates ready to join your business.

INDUSTRIES WE SERVICE

1.

HEALTHCARE

2.

BANKING AND FINANCE

3.

TELECOMMUNICATIONS

4.

RETAIL AND ECOMMERCE

5.

TRAVEL AND HOSPITALITY

6.

PROFESSIONAL SERVICES

7.

EDUCATION

Business Meeting

Testimonials

“DAW Global has increased our revenue and aged accounts significantly, as well as collected on our aged accounts. They are very efficient”

Daneisha Williams 

Manager of Medical Billing Services and Consulting